List of Questions:
| 1. Can I return an item if I don’t like it (e.g., due to color or material)? |
| 2. Are items in US sizes? |
| 3. Where are items shipped from? |
| 4. Do you take orders by phone? |
| 5. What is the shipping time? |
| 6. Where is my order? I received no tracking. |
| 7. I just placed an order. I want a refund. |
| 8. What does it mean by the “As mock up” option? |
| 9. The discount code I received does not work. |
1. Can I return an item if I don’t like it (e.g., due to color or material)?
Answer:
No, we do not accept returns for personal preferences. We want to provide you with the best value, and returning items to our factory can be costly and may result in customs-related issues or package damage. However, as a token of appreciation, we’d be happy to offer you a discount code for your future purchases.
If your item has any defects, such as torn parts, unclear designs, the wrong design, an incorrect size, or a different product than what you ordered (as indicated on your order invoice), and you can clearly demonstrate this in an unboxing video, we will gladly arrange a free reshipment or provide a full refund. Your satisfaction is important to us!
Please check our Return and Refund policy here
2. Are items in US sizes?
Answer:
Yes, all our items are available in US sizes. You can find a size chart button conveniently located just above the size options for each product. We highly recommend measuring your own clothing to determine your exact chest, shoulder, or insole length (for shoes) and then comparing it with our size chart. It’s essential to avoid selecting sizes based on your preferences from other websites, as sizing can vary. Our size chart will help ensure a better fit for your order.
3. Where are items shipped from?
Answer:
Most of our 2D products are proudly made in the US. However, our all-over print products are manufactured at our specialized factory in China. This is because US factories generally don’t produce the colorful, vivid all-over print products that we offer. Rest assured, our skilled workers in China are experts in creating these unique items.
4. Do you take orders by phone?
Answer:
No, we do not accept orders via phone. Our decision is to ensure that we can provide you with the best and most accurate service possible. Taking orders over the phone can sometimes lead to misunderstandings or errors, particularly due to potential network issues or background noise.
However, we are more than happy to assist you with any information or support you may require regarding your purchases. You can reach us either by email at support@phinazen.com or by calling us at +13029669936. Our phone line is available during working hours in St. Petersburg, Florida, from 9:00 a.m. to 12 a.m.
5. What is the shipping time?
Answer:
For your convenience, here are the shipping times for our most popular items on the website.
If you require more detailed information or have additional questions, please feel free to reach out to us via email at support@phinazen.com or by phone at +13029669936. Our phone line is open during our working hours in St. Petersburg, Florida, from 9:00 a.m. to 12 a.m.
| SHIPPING TIME | ||
| Product | Production time (busines days) | Shipping time (days) |
| All-over-print T-shirt | 3-5 | 7-15 |
| Hoodie (Pullover/Zipup) | 5 | 7-15 |
| Hoode Sweatpants | 5-7 | 7-15 |
| Sweater | 5-7 | 10-15 |
| Embroidered Sweatshirt | 5-7 | 10-15 |
| Men Shorts | 3-7 | 7-15 |
| All types of Shoes | 6-8 | 10-20 |
| 2D T-shirt | 2-5 | 8-10 |
| Other types of shirts (average) | 3-7 | 10-20 |
| Other types of clothing sets | 5-7 | 10-20 |
| Cap | 5-7 | 10-15 |
| Tumbler | 3-5 | 7-15 |
| Mouse pad | 5-7 | 10-15 |
| Sherpa/Quilt | 7-12 | 7-15 |
6. Where is my order? I received no tracking.
Answer:
We apologize for any inconvenience. Please make sure to regularly check your email, including your spam folder, for the email address you used when placing the order. Your tracking number should be sent to this email address within 3-7 days after the date of your order.
If it has been one week since your order date, and you have not received tracking information, please don’t hesitate to contact us. You can reach us at support@phinazen.com or by calling us at +13029669936. Our phone line is open during working hours in St. Petersburg, Florida, from 9:00 a.m. to 12 a.m.
Sometimes, you may notice that your tracking information stops updating for a period of time. This can occur for various reasons, such as longer production times due to factory overload, maintenance of machines, or delays in carrier pick-up. Please allow about 5 days for tracking to be updated. Rest assured, we are committed to working closely with all involved parties to resolve any issues and will notify you immediately of any developments.
7. I just placed an order. I want a refund.
Answer:
We understand your concern. Please note that we can only cancel your order within 24 hours from the time of payment. To initiate a cancellation, please email us as soon as possible at support@phinazen.com. After this 24-hour window, your order will have entered the production process and cannot be canceled. We kindly request your understanding as our items are custom-made to order, tailored to your specific preferences.
8. What does it mean “As mock up” option?
Answer:
Choosing the “As mockup” option means you will receive the product exactly as it appears in the provided image; i.e. here
Reminder: Product Color May Slightly Vary Due to Photographic Lighting Sources or Your Monitor Settings.
9. The discount code I received does not work.
Answer:
Discount codes come with an expiration date, which is mentioned in the email where you received the code. Please make sure to use the code within the specified time frame.
If you face any issues when applying a discount code, kindly take a screenshot of the error message and send it to us via email for assistance.